Your orders will go through two phases before delivery:

Delivery Time = Processing Time + Shipping Time

Processing Time

1. Artwork Previews: You will receive artwork previews via email within 2-3 business days.
2. Approval & Printing: Once you approve the artwork, we will confirm your order, and it will enter the production process within 24 hours. If we do not receive any modification requests within 48 hours of sending the preview, we will proceed with the assumption that the image is approved without issues. The production itself will take an additional 7-10 business days to ensure the highest quality standards.
3. Packing & Shipping: After printing, it will take another 1-2 business days to pack and ship your order. (Please note: Lower temperatures may extend this timeframe.) We will notify you via email as soon as your order has been shipped, including tracking details.
4. For Texture Art Orders: If you ordered texture art, please allow an additional 4 days for processing. Products created using 3D texture painting techniques require extra time to set and prevent cracking.

Business Days: Business days are defined as Monday to Friday, excluding public holidays.

Shipping Time

Estimated Shipping Times by Region:

• USA: 2–5 Business days

• UK: 2–5 Business days

• Europe: 2–5 Business days

• Canada & Australia: 5–7 Business days

• Rest of World: 10–15 Business days

All orders are shipped fully tracked.

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Important Notes:

• These timeframes are estimates based on the delivery times for the majority of orders. Actual processing and shipping times may vary, especially during order surges.
• If your order shows as delivered but you have not received it, please take the following steps:
  1. Contact Your Local Shipping Carrier: Use the local tracking number found in the original tracking email we sent you.
  2. Request a Certificate of Non-Delivery: If your carrier states they do not have this certificate, visit their office in person and request it according to their complaint policy.

1、Headshot Portrait Customization: If the pet photo you upload is taken from an uneven angle, with the pet curled up or with any part of the body obstructed, we can only create a headshot portrait focusing on the upper body of your pet. This is to ensure that we capture the facial details and characteristics of your pet, making the final portrait more artistic and personalized.

（Half pet photo example）

We do not accept refunds for images that are difficult to compose because the photos you provided are unclear or incomplete. For details, please refer to the Return & Refund Policy

2、Full-Body Portrait Customization: If the pet photo you provide is a clear, unobstructed front view, with the pet in a natural and clear pose, we can create a full-body art portrait of your pet. In this case, we can fully depict your pet's posture, showcasing richer details and a more dynamic feel.

（Examples of full-body pet photos）

When uploading your photos, please try to select images that are clear, well-lit, and free from obstructions to help us create the highest quality custom pet portrait for you. If you have any questions or special requests, feel free to contact our customer service team at any time.

Canvas material: 100% polyester
Canvas stretched on wooden frame
Wooden frame thickness: 1.25”
Edge types: Stretched

For canvas sizes 24"x36" and larger, some assembly is required. Don’t worry—we provide all the necessary materials, including the frame and tools, along with a step-by-step assembly guide. Additionally, you’ll receive a video tutorial to make the process as simple and seamless as possible. You can also watch video tutorial here: https://www.instagram.com/p/DAVLvc1xFqX/

Unlimited Previews and Revisions: We will send you a preview of your pet's portrait within 1–2 business days after your order is placed. You can request as many changes as you like or even ask for a complete redo until you are fully satisfied with the result. We will only proceed with printing once you confirm that the preview is exactly how you want it.

Free Replacement in Case of Defects: If you notice any printing defects or damage to the canvas when you receive it, we will replace the item at our expense, with no additional costs for you. For more details, please see our Return & Refund Policy

Your perfect pet portrait is just a few clicks away! - all pets welcome!

At Palette Tales, we specialize in textured painting techniques to bring your pet's portrait to life. Our unique process adds depth and dimension, ensuring each canvas is a stunning piece of art that captures your pet’s personality.

With our commitment to quality and attention to detail, you can trust that your custom pet canvas will be created with the utmost care. Experience the difference of textured art and order your one-of-a-kind piece today!

Learn more about texture art