Graffiti-Black&White Ink Dots Phone Case

Your orders will go through two phases before delivery:

Delivery Time = Processing Time + Shipping Time

Processing Time

1. Artwork Previews: You will receive artwork previews via email within 2-3 business days.
2. Approval & Printing: Once you approve the artwork, we will confirm your order and it will enter the production process within 24 hours. The production itself will take an additional 3-5 business days to ensure the highest quality standards.
3. Packing & Shipping: After printing, it will take another 1-2 business days to pack and ship your order. (Please note: Lower temperatures may extend this timeframe.) We will notify you via email as soon as your order has been shipped, including tracking details.
4. For Larger Orders: If your order size exceeds 20” x 20”, please allow an additional 4 days for processing. Products created using 3D texture painting techniques require extra time to set and prevent cracking.

Business Days: Business days are defined as Monday to Friday, excluding public holidays.

Shipping Time

• Standard Delivery: Estimated at 7-10 days.

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Important Notes:

• These timeframes are estimates based on the delivery times for the majority of orders. Actual processing and shipping times may vary, especially during order surges.
• If your order shows as delivered but you have not received it, please take the following steps:
  1. Contact Your Local Shipping Carrier: Use the local tracking number found in the original tracking email we sent you.
  2. Request a Certificate of Non-Delivery: If your carrier states they do not have this certificate, visit their office in person and request it according to their complaint policy.

1、Headshot Portrait Customization: If the pet photo you upload is taken from an uneven angle, with the pet curled up or with any part of the body obstructed, we can only create a headshot portrait focusing on the upper body of your pet. This is to ensure that we capture the facial details and characteristics of your pet, making the final portrait more artistic and personalized.

（Half pet photo example）

We do not accept refunds for images that are difficult to compose because the photos you provided are unclear or incomplete. For details, please refer to the Return & Refund Policy

2、Full-Body Portrait Customization: If the pet photo you provide is a clear, unobstructed front view, with the pet in a natural and clear pose, we can create a full-body art portrait of your pet. In this case, we can fully depict your pet's posture, showcasing richer details and a more dynamic feel.

（Examples of full-body pet photos）

When uploading your photos, please try to select images that are clear, well-lit, and free from obstructions to help us create the highest quality custom pet portrait for you. If you have any questions or special requests, feel free to contact our customer service team at any time.

At Palette Tales, we prioritize your satisfaction! As soon as your portrait is completed, we’ll send you a preview for your review. You can request unlimited edits until you are 100% happy with your pet portrait.

Your confidence in us is essential, which is why we offer a no-questions-asked guarantee. If you’re not satisfied with your item upon receipt, we will gladly redo and replace it for you.

Still not sure? Contact our support team and we'll answer your questions.

Your perfect pet portrait is just a few clicks away! - all pets welcome!